Working With Difficult People (1-Day)

Dealing with difficult personalities is a fact of life. The more skilled employees and managers become at dealing with the challenges of demanding or confrontational personalities, the more productive and less stressful the work environment will become. This course teaches individuals to get difficult personalities on their side. It also teaches individuals to constructively give and receive criticism.

Topics:

• Gaining the respect of those who work with you

• How to criticize constructively

• How to use the powers of persuasion

• Understanding the motivations of the difficult personality

• Communicating effectively

• Coping with specific personality problems

• Dealing with behavior problems

• Working with the "less-than-competent"

• Analyzing and diagnosing difficult people

• Developing strategies for your difficult co-worker

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